Help Centre

UAE

• FREE Next Day Delivery - Order before 3 pm for delivery on next working day (Monday - Saturday)

• Same Day Delivery Dubai AED 45 - Order before 11am for same day delivery (Monday - Saturday)

International

Free Express Delivery 3-5 working days (Monday - Saturday) 

*Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, China, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, HongKong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Myanmar (Burma), Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Saudi Arabia, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States, Vatican City, Vietnam.

For out of delivery areas, shipping times will be increased. Please allow an additional 5-15 business days. 

How do I track my order? Once you have placed your order and it is accepted you will receive an email with a tracking link where you can track your order.

What payment methods do you accept?

We accept major debit cards and credit cards (Visa, Mastercard, Amex) and Apple Pay. We also accept cash on delivery (UAE orders only). 

What currency will I be charged in?

You will be charged in AED (UAE dirhams). 

Will I be charged immediately after placing the order or after the products are dispatched? 

You will be charged as soon as the order has been placed.

What do I do if my order is damaged/defective?

Any claims for damaged/defective items must be submitted within 7 days of receiving the product. If something arrives damaged, please contact us, then we’ll gladly send a replacement out to you. You can also send us a Whatsapp 050 1043084. 

What do I do if I have received the wrong item?

If you have received the wrong design/size/colour, please contact us within 7 days of receiving the order. We can then arrange for a replacement to be sent out to you. You can also send us a Whatsapp 050 1043084. 

My tracking shows the order as delivered, but I haven’t received it?

If you live in an apartment please check with your reception/security or with your neighbours to see if the package may have been left with them. If you are still unable to locate your order, please get in touch with us via our contact form. You can also send us a Whatsapp 050 1043084. 

I think my order has gotten lost in transit, what should I do?

Please get in touch with us via our contact form and we may be able to send out a replacement. You can also send us a Whatsapp 050 1043084. 

Can I change my order details after placing the order?

If the order has not been processed we may be able to make changes, please contact us as soon as possible and we will check your order. Changes cannot be made once the order has been processed. You can also send us a Whatsapp 050 1043084. 

Can I amend delivery details after placing my order?

If your order has not yet been dispatched we can amend your delivery details. If you need to update your delivery details please contact us as soon as possible. Changes cannot be made once the order has been dispatched. You can also send us a Whatsapp 050 1043084.  

Can I cancel my order?

If the order has not been processed we can cancel it for you, please contact us as soon as possible and we will check your order. You can also send us a Whatsapp 050 1043084. Order cancellation requests cannot be fulfilled once the order has been processed. 

What sizes do you offer?

We offer sizes from XXS-9XL. 

Where are your size charts?

You can view our size charts on each product page. 

What are the fits like for your products?

Long Functional Training Hoodies have a slightly oversized fit. Short Functional Training Hoodies fit true to size.

Functional Training Crop Tops fit true to size.

The Functional Training Leggings 1.0 fit true to size. However, if the intended use is for high intensity activity, we recommend sizing down to ensure proper stability of the pocket.

The Functional Training Shorts 1.0 fit true to size. However, if the intended use is for high intensity activity, we recommend sizing down to ensure proper stability of the pocket.

Have you got flat measurements of each product? 

Yes we provide flat measurements of our products, you can find them here. However, do keep in mind that most of our materials are stretchy - they will stretch to almost double the flat measurements.

I have a problem with the size/fitting. What should I do?

Please contact us at contact@moveletix.com for any sizing related queries or feedback.

How do I create a Moveletix account?
Click on the profile icon on the top right hand corner of the website > create an account > enter your details > create 

How do I sign into my account?
Click on the profile icon on the top right hand corner of the website > enter your login details > sign in

I’ve forgotten my password, how do I reset it?
Click on the profile icon on the top right hand corner of the website > forgot your password > reset password

How can I unsubscribe from your mailing list?
You can unsubscribe by clicking the link at the bottom of the email. 

My discount code is not working, what should I do?
Please check that the code has not expired, otherwise contact us via our contact form. You can also send us a Whatsapp 050 1043084. 

How do I get in contact with you?
You can visit the contact us page on our website for any queries and we will do our best to get back to you within 24 hours. You can also contact us via any of our social media pages or via Whatsapp 0501043084.